Privacy Policy

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PRIVACY POLICY

Effective Date: 01 July 2026

Bio Regeneration Clinic Pty Ltd
ABN: 23 683 013 318
Level 3, 60 Martin Place, Sydney NSW 2000

Email: info@brclinic.com.au
Phone: 1300 991 898
Website: www.brclinic.com.au

1. Purpose

Bio Regeneration Clinic Pty Ltd ("Bio Regeneration Clinic", "we", "us", "our") is committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and applicable healthcare privacy requirements.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal and health information when you engage with our services.

By using our services, website, patient portal, telehealth systems or communicating with us, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy.

2. Information We Collect

We collect personal information and sensitive health information necessary to provide healthcare services, coordinate care, comply with legal obligations and manage our business operations.

Personal Information we may collect:

• Full name
• Date of birth
• Residential and postal address
• Telephone number
• Email address
• Medicare details
• Healthcare identifiers
• Emergency contact information
• Payment and billing information
• Identification documents where required.

Sensitive Health Information we may collect:

• Medical history
• Current and previous medications
• Allergies and adverse reactions
• Pathology and diagnostic results
• Treatment plans
• Clinical notes
• Consultation records
• Lifestyle information relevant to healthcare
• Health goals and treatment objectives

3. How We Collect Information

We collect information directly from you through:

• Website enquiries
• Online forms
• Hydralyfe Patient Portal
• Telehealth consultations
• Telephone conversations
• SMS communications
• Email correspondence
• Patient onboarding forms
• Pathology submissions

We may also receive information from:

• Prescribing doctors
• Pathology providers
• Pharmacies
• Healthcare practitioners
• Previous healthcare providers (with consent where required)

4. Why We Collect Information

We collect, use and hold your information to:

• Assess eligibility for healthcare services
• Facilitate doctor consultations
• Coordinate pathology testing
• Coordinate prescription management
• Coordinate pharmacy fulfilment
• Maintain patient records
• Provide ongoing clinical administration
• Respond to enquiries
• Process payments
• Meet legal, regulatory and professional obligations

If required information is not provided, we may be unable to safely provide services.

5. Hydralyfe Patient Portal

Bio Regeneration Clinic utilises the Hydralyfe Patient Portal to securely manage patient onboarding, health records, communications, clinical information and healthcare administration.

By using our services, you acknowledge that your information may be stored, processed and managed through the Hydralyfe platform and associated secure healthcare systems.

Access to patient information is restricted to authorised personnel and healthcare providers involved in your care.

6. Disclosure of Information

We may disclose your information where reasonably necessary for your healthcare management, including to:

• Prescribing doctors
• Pharmacies
• Pathology providers
• Healthcare practitioners involved in your care
• Secure software providers
• Payment processors
• Professional advisers
• Government authorities, regulators or law enforcement where required by law

Information is disclosed only to the extent necessary for the relevant purpose.

7. Electronic Communications

You consent to receiving communications from Bio Regeneration Clinic via:

• Email
• SMS
• Telephone
• Hydralyfe Patient Portal notifications

These communications may relate to:

• Appointments
• Pathology requests
• Consultation reminders
• Administrative matters
• Prescription coordination
• Medication fulfilment updates
• Patient support services

7. Telehealth Services

Many of our services are delivered via telehealth.

Telehealth consultations may involve the transmission of personal and health information electronically.

Consultations are not routinely recorded and will only be recorded with your explicit consent where appropriate.

8. Data Storage and Security

We take reasonable steps to protect personal and health information from:

• Misuse
• Loss
• Unauthorised access
• Unauthorised disclosure
• Modification

Information is stored using secure healthcare software systems and authorised service providers.

9. Overseas Disclosure

Some software providers or technology services used by Bio Regeneration Clinic may store information on servers located outside Australia.

Where this occurs, we take reasonable steps to ensure information is handled in accordance with Australian privacy requirements.

10. Data Breaches

If an eligible data breach occurs, we will respond in accordance with the Notifiable Data Breaches Scheme and notify affected individuals and relevant authorities where required.

11. Access and Correction

You may request access to, or correction of, your personal information by contacting us.

We may require verification of identity before providing access.

12. Complaints

If you have concerns regarding privacy or the handling of your information, please contact us:

Email: info@brclinic.com.au
Phone: 1300 991 898

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au

Health Care Complaints Commission (NSW)
www.hccc.nsw.gov.au

13. Changes to this Policy

We may update this Privacy Policy from time to time.

The most current version will always be available on our website.

Continued use of our services constitutes acceptance of any updated Privacy Policy.