Terms & Conditions

These Terms and Conditions govern your use of Bio Regeneration Clinic's services. By engaging with our services, submitting an onboarding form, making payment, booking appointments or receiving healthcare services, you acknowledge that you have read, understood and agree to these Terms.

Bio Regeneration Clinic provides healthcare administration, patient support, telehealth coordination and access to healthcare services delivered by independent registered medical practitioners.

Clinical decisions, diagnoses, treatment recommendations and prescribing decisions are made solely by the treating doctor. Bio Regeneration Clinic does not guarantee any particular treatment, medication, prescription, outcome or clinical recommendation.

You confirm that you are at least 18 years of age; are located within Australia when receiving services; provide accurate and complete information; and will notify us of any relevant changes to your medical history.

Patients may be offered Lifetime Access to the clinic's patient support services, administrative services and clinical coordination for as long as Bio Regeneration Clinic remains open and operational. It does not include doctor consultation fees, blood testing costs, medication costs, pharmacy fees, pathology fees or third-party healthcare services. Lifetime Access is conditional upon maintaining continuity of care and complying with these Terms.

To maintain active patient status and Lifetime Access eligibility, patients are generally required to complete blood testing as requested, attend doctor consultations as required, maintain continuity of care and avoid treatment gaps exceeding 12 weeks unless otherwise approved by the treating doctor.

Patients who have a break in care exceeding 12 weeks may be required to complete a new onboarding process before services recommence.

All treatment pathways are subject to medical history review, pathology review, doctor consultation and clinical suitability assessment. Prescriptions, medications and treatment recommendations are not guaranteed, and doctors may decline treatment where clinically inappropriate. All prescribing decisions remain solely at the discretion of the treating doctor.

Fees are disclosed before purchase and may include clinic onboarding, doctor consultations, blood testing, medication and other healthcare services where applicable. Fees may change from time to time.

Doctor consultations are generally required every 8 to 12 weeks depending on the patient's treatment plan and clinical requirements. Failure to attend required consultations may result in delays, suspension of services or inability to obtain prescriptions.

Patients may be required to complete pathology testing before initial review, prescription issuance, repeat prescriptions and ongoing treatment monitoring. Failure to provide requested pathology may result in treatment delays, suspension or discontinuation.

Where medication is prescribed, costs are separate from onboarding and consultation fees. Medication is supplied by independent pharmacies, and availability and supply times may vary. Off-the-shelf medications are generally dispensed following payment. Compounded medications may require manufacturing time and may take up to 14 business days or longer depending on pharmacy requirements.

Medication dispensing is performed by independent pharmacies. Bio Regeneration Clinic is not responsible for pharmacy stock shortages, delivery or courier delays, manufacturing delays or pharmacy pricing decisions.

Patients acknowledge the limitations of telehealth, including the absence of physical examination, and consent to receiving services through telehealth where appropriate.

Patients consent to receiving communications via telephone, SMS, email, the Hydralyfe Patient Portal and other electronic communication systems used by the clinic.

Bio Regeneration Clinic complies with Australian Consumer Law. The onboarding service relates to patient onboarding, administrative setup, file creation, support services and clinical coordination. Once onboarding services have commenced, fees may become partially or fully non-refundable depending on services already provided.

Doctor consultation fees are generally non-refundable once consultations have been booked, completed or clinical review has commenced. Medication costs are generally non-refundable once medication has been ordered, dispensed or compounded. Nothing in these Terms excludes rights available under Australian Consumer Law.

Patients agree to first contact Bio Regeneration Clinic regarding any payment dispute. Where payments have been processed through third-party providers, disputes may also be subject to those providers' processes and requirements.

Bio Regeneration Clinic may suspend or terminate services where information provided is inaccurate; a patient becomes abusive or threatening; a patient fails to comply with clinical requirements; treatment is deemed clinically inappropriate; or fees remain unpaid.

Individual outcomes vary. No guarantee is made regarding clinical outcomes, weight loss, hormone optimisation results, medication eligibility or treatment suitability. Services do not replace emergency medical care.

To the extent permitted by law, Bio Regeneration Clinic's liability is limited to the value of fees paid for the relevant service giving rise to the claim.

Complaints may be directed to info@brclinic.com.au. External bodies include the Health Care Complaints Commission (NSW) at hccc.nsw.gov.au and the Australian Health Practitioner Regulation Agency (AHPRA) at ahpra.gov.au.

These terms are governed by the laws of New South Wales, Australia.

Bio Regeneration Clinic may update these Terms from time to time. The current version will always be published on our website. Continued use of services constitutes acceptance of any updated Terms.